Asovex | Association & Member Management Platform

1

Introduction & Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Asovex, Inc. ("Asovex," "we," "us," or "our") regarding your access to and use of the Asovex association management platform, including all related websites, applications, services, and tools (collectively, the "Service").

Agreement to Terms

By accessing or using the Service, you acknowledge that:

You have read, understood, and agree to be bound by these Terms
You are at least 16 years of age (or the age of majority in your jurisdiction)
You have the authority to enter into this agreement on behalf of yourself or your organization
If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms

Supplemental Terms

Certain features or services may be subject to additional terms, policies, or guidelines ("Supplemental Terms"). If Supplemental Terms apply, we will make them available to you. Supplemental Terms become part of your agreement with us if you use those features or services.

Important Notice

If you do not agree to these Terms, you must not access or use the Service. Your continued use of the Service following any changes to these Terms constitutes your acceptance of those changes.

2

Description of the Service

Asovex is a comprehensive Software-as-a-Service (SaaS) platform designed specifically for associations, nonprofit organizations, and membership-based groups. Our Service helps you manage member relationships, streamline communications, process payments, organize events, and automate administrative tasks.

Member Management

Centralized database for member profiles, status tracking, and engagement metrics.

Event Management

Full event lifecycle support from registration to attendance tracking and follow-up.

Payment Processing

Secure dues collection, donation processing, and financial reporting.

Communication Tools

Email campaigns, announcements, and member notifications.

Eligibility Requirements

To use the Service, you must:

Be at least 16 years old (or the age of majority in your jurisdiction)
Provide accurate and complete information during registration
Have the legal authority to enter into binding contracts
Not be prohibited from receiving our services under applicable laws
Use the Service only for lawful purposes consistent with these Terms

Service Modifications

We continuously improve and update the Service. We may:

Add, modify, or remove features at any time
Discontinue certain functionalities with reasonable notice
Perform maintenance that may temporarily limit access
Change technical requirements for using the Service

Free Plan Availability

We offer a free forever plan with basic functionality. Paid plans provide additional features and capacity. All plans are subject to these Terms.

3

Account Registration & Responsibilities

To access most features of the Service, you must create an account. You are responsible for maintaining the security and proper use of your account.

Registration Requirements

When registering for an account, you agree to:

Provide Accurate Information

Supply true, accurate, current, and complete information about yourself and your organization as prompted.

Maintain Account Security

Keep your password confidential and immediately notify us of any unauthorized use of your account.

Update Information

Promptly update your account information if any changes occur to keep it current and accurate.

Account Security Responsibilities

You are solely responsible for:

Password Confidentiality: Maintaining the confidentiality of your password and account credentials
Device Security: Ensuring the security of devices used to access your account
Access Control: Controlling access to your account by employees, contractors, or other personnel
Monitoring Activity: Monitoring your account for any unauthorized activity
Logout Procedures: Logging out at the end of each session, especially on shared devices

Account Suspension & Termination

We reserve the right to suspend or terminate your account if:

Immediate Suspension

Violation of these Terms or applicable laws
Engaging in fraudulent or illegal activities
Attempting to compromise system security
Non-payment of fees for paid plans

With Notice

Extended periods of account inactivity (12+ months)
Material misrepresentation during registration
Use that negatively impacts other users
Failure to respond to compliance inquiries

Account Transfer Prohibited

Your account is personal to you or your organization. You may not transfer, sell, or assign your account to any other person or entity without our prior written consent.

4

Subscription & Billing

Subscription Plans

Asovex offers multiple subscription tiers to meet different organizational needs:

Free Forever

Basic Plan

Essential features for small associations

Up to 100 member records
Basic communication tools
Community support
Standard security

Paid Plans

Professional & Enterprise

Advanced features for growing associations

Unlimited members
Advanced automation
Priority support
Enhanced security
Custom integrations

Billing & Payment Terms

Billing Cycles

Paid plans are billed on a monthly or annual basis, as selected during signup. Payments are automatically charged at the beginning of each billing cycle.

Upgrades & Downgrades

You may upgrade or downgrade your plan at any time. Plan changes take effect immediately, with prorated charges or credits applied to your next invoice.

Taxes

All fees are exclusive of applicable taxes, which will be calculated and added to your invoice based on your location and applicable tax laws.

Money-Back Guarantee

7-Day Satisfaction Guarantee

If you're not satisfied with a paid plan within the first 7 days of your subscription, contact our support team for a full refund. This guarantee applies only to your first payment on a new paid subscription.

Conditions:

Refund requests must be made within 7 days of initial payment
Only the first payment on a new paid subscription is eligible
Refunds are not available for renewed subscriptions
Refunds will be issued to the original payment method
Processing may take 5-10 business days

No Refunds After Guarantee Period

After the 7-day money-back guarantee period, all payments are non-refundable, including:

Partial months or years of service
Unused features or capacity
Subscription downgrades mid-cycle
Account cancellations mid-cycle

If you cancel your paid subscription, you will continue to have access to paid features until the end of your current billing period.

Failed Payments

If a payment fails, we will:

Notify you immediately and attempt to reprocess the payment
Allow a 14-day grace period for payment resolution
Suspend paid features if payment is not resolved within the grace period
Downgrade your account to the Free Plan after 30 days of non-payment

5

Acceptable Use Policy

You agree to use the Service only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Service. Prohibited activities include:

High Risk

Illegal Activities

Violating any applicable laws or regulations
Facilitating or promoting illegal conduct
Transmitting malicious code or malware
Engaging in fraud or deceptive practices

Medium Risk

Communication Abuse

Sending unsolicited commercial email (spam)
Harassing, threatening, or intimidating others
Impersonating others or misrepresenting affiliation
Collecting data from users without consent

Medium Risk

Technical Violations

Reverse engineering or decompiling the Service
Attempting to gain unauthorized access
Interfering with Service functionality
Overloading system resources

Low Risk

Community Standards

Uploading inappropriate or offensive content
Violating others' intellectual property rights
Sharing confidential information improperly
Creating multiple accounts to evade restrictions

Email & Communication Standards

When using Asovex's communication features, you must comply with:

Consent Requirements

Ensure you have proper consent before adding members to mailing lists or sending commercial communications.

Unsubscribe Compliance

Include clear unsubscribe mechanisms in all commercial emails and honor opt-out requests promptly.

Content Guidelines

Do not send deceptive, misleading, or inappropriate content through our platform.

Consequences of Violation

Violations of this Acceptable Use Policy may result in immediate account suspension or termination, without refund. We may also report illegal activities to appropriate law enforcement authorities.

6

Intellectual Property

Our Intellectual Property

Asovex and our licensors own all rights, title, and interest in and to the Service, including all software, code, designs, graphics, text, interfaces, and the selection and arrangement thereof.

Platform Code: Proprietary software and algorithms
Brand Elements: Logos, trademarks, and service marks
Documentation: User guides, manuals, and help content
Design Elements: User interface and experience designs

Your Intellectual Property

You retain ownership of the content you upload, create, or store using the Service ("User Content"). We claim no ownership rights over your User Content.

Member Data: Contact information, membership records
Organization Content: Logos, branding, documents
Created Content: Communications, event materials
Uploaded Files: Documents, images, other media

License Grants

Our License to You

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes, subject to these Terms.

Your License to Us

By uploading User Content, you grant us a worldwide, non-exclusive license to store, process, and display that content solely to provide the Service to you.

Trademark Notice

"Asovex," the Asovex logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Asovex, Inc. or its affiliates or licensors. You must not use such marks without our prior written permission.

Feedback & Suggestions

If you provide us with feedback, suggestions, or ideas about the Service, you agree that we can use them without restriction or compensation to you.

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User Content & Responsibility

You are solely responsible for all User Content that you upload, post, transmit, or otherwise make available through the Service. This includes member data, communications, documents, and any other content.

Content Standards

You represent and warrant that your User Content:

Is Lawful

Does not violate any laws or regulations

Is Non-Infringing

Does not violate intellectual property rights

Is Accurate

Is truthful and not misleading

Is Not Harmful

Does not contain viruses or malicious code

Content Moderation & Removal

While we do not routinely monitor User Content, we reserve the right to:

Review Content

Examine any User Content to ensure compliance with these Terms

Remove Content

Delete or disable access to content that violates these Terms

Suspend Accounts

Temporarily or permanently suspend accounts for violations

Report Violations

Report illegal content to appropriate authorities

Data Processing Responsibilities

When you upload member data or personal information:

You are responsible for obtaining necessary consents
You must comply with applicable data protection laws
You grant us permission to process data to provide the Service
You remain the data controller for your members' information

Backup Responsibility

While we maintain regular backups of our systems, you are responsible for maintaining your own backups of critical User Content. We recommend exporting important data regularly.

8

Termination & Suspension

Your Right to Terminate

You may terminate your account at any time by:

Using the account deletion feature in settings
Contacting our support team
Simply stopping use of the Service

Note: Termination does not entitle you to refunds for unused subscription periods.

Our Right to Terminate

We may suspend or terminate your access to the Service:

For violation of these Terms
For non-payment of fees
To comply with legal requirements
For extended inactivity (12+ months)

Note: We will provide notice when reasonably possible, except in cases of imminent harm or legal requirement.

Effects of Termination

Upon termination of your account:

Immediate

Access Suspended

You will immediately lose access to the Service and your account

30 Days

Data Retention

We retain your data for 30 days to allow for account recovery requests

90 Days

Backup Deletion

All your data is permanently deleted from our active systems and backups

Ongoing

Archival Records

Certain anonymized usage data may be retained for analytics and legal compliance

Data Export Before Termination

Before your account is terminated, we recommend:

Exporting all member data using our export tools
Downloading important documents and files
Saving configuration settings you may want to reuse
Notifying any connected service providers

Termination Assistance

If you need help exporting data before termination, contact our support team. We're here to help ensure you can transition smoothly.

9

Limitation of Liability

Important Limitations

To the maximum extent permitted by law, Asovex's liability to you is limited as described in this section. These limitations apply regardless of the legal theory (contract, tort, or otherwise) and even if we have been advised of the possibility of such damages.

Exclusion of Damages

In no event will Asovex be liable for any:

Indirect Damages

Lost profits, revenue, or savings

Consequential Damages

Business interruption or loss of opportunity

Data Loss

Cost of recreating lost data (except as required by law)

Third-Party Claims

Damages arising from your use affecting others

Liability Cap

100%

Free Plan Users

Our total liability to Free Plan users is limited to $100 USD or the amount you paid us in the last 12 months, whichever is greater.

12x

Paid Plan Users

Our total liability to Paid Plan users is limited to 12 times the amount you paid us in the 12 months preceding the claim, or $10,000 USD, whichever is less.

Exceptions to Limitations

These limitations do not apply to:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be limited by law
Breaches of data protection obligations where applicable law provides for specific liabilities

Jurisdictional Variations

Some jurisdictions do not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above exclusions or limitations may not apply, and you may have additional rights.

10

Indemnification

You agree to defend, indemnify, and hold harmless Asovex and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising from your use of the Service.

What You Indemnify Us For

Your Content & Actions

Claims arising from your User Content or how you use the Service

Third-Party Rights

Claims that your use infringes third-party intellectual property or privacy rights

Violation of Terms

Claims resulting from your violation of these Terms

Your Members & Employees

Claims brought by your members, employees, or other users you authorized

Our Responsibilities

We agree to:

Promptly notify you of any claim subject to indemnification
Allow you to control the defense and settlement (at your expense)
Provide reasonable cooperation in the defense
Not settle any claim without your consent (not to be unreasonably withheld)

Insurance Recommendation

We recommend that associations maintain appropriate insurance coverage for their operations, including general liability and errors & omissions insurance.

11

Governing Law & Dispute Resolution

Governing Law

These Terms and any disputes arising out of or relating to these Terms or the Service will be governed by the laws of the State of Delaware, United States, without regard to its conflict of laws principles.

Dispute Resolution Process

1

Informal Resolution

First, contact our support team to attempt to resolve the dispute informally. Most issues can be resolved through direct communication.

2

Formal Notice

If informal resolution fails, provide written notice of the dispute to legal@asovex.com, including a detailed description and proposed resolution.

3

Mediation

If still unresolved, both parties agree to attempt mediation through a mutually agreed-upon mediator before pursuing arbitration or litigation.

4

Binding Arbitration

If mediation fails, disputes will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules.

Class Action & Jury Trial Waiver

Both parties agree that:

No Class Actions

All disputes must be brought in the parties' individual capacity, not as a plaintiff or class member in any class or representative action.

No Jury Trials

Both parties waive the right to a trial by jury in any action or proceeding arising from these Terms.

Arbitration Details

Location: Arbitration will take place in Wilmington, Delaware
Language: Proceedings will be conducted in English
Costs: Each party bears its own costs, but we may cover filing fees for claims under $10,000
Confidentiality: Arbitration proceedings are confidential
Award: The arbitrator's award may be entered as a judgment in any court of competent jurisdiction

Small Claims Exception

Notwithstanding the above, either party may bring an individual action in small claims court if the claim qualifies. This exception does not allow class actions or representative actions in small claims court.

12

Changes to Terms

We may modify these Terms from time to time to reflect changes in our Service, legal requirements, or business practices. We will notify you of material changes as described below.

Notification of Changes

Email Notification

For material changes, we will email registered users at least 30 days before changes take effect.

Website Notice

We will post a prominent notice on our website and within the platform dashboard.

In-Platform Alerts

Important changes may be highlighted through in-platform notifications.

Acceptance of Changes

By continuing to use the Service after changes become effective, you agree to be bound by the revised Terms. If you do not agree to the changes, you must stop using the Service before the changes take effect.

Material vs. Non-Material Changes

Material Changes

Price increases for existing plans
Reduction of your rights
New data usage practices
Significant feature changes

30-day notice required

Non-Material Changes

Clarifications or typo fixes
Administrative updates
New features or services
Procedural modifications

Effective immediately upon posting

Reviewing Changes

The "Effective Date" at the top of these Terms indicates when they were last updated. We recommend periodically reviewing the Terms to stay informed about our policies.

Previous Versions

Previous versions of these Terms are archived and available upon request. Contact us if you need to review changes over time for compliance or other purposes.

13

Contact Information

If you have questions about these Terms or need to contact us for any reason related to your use of Asovex, here are the best ways to reach us:

General Support

help@asovex.com

For technical support and platform assistance

Legal Inquiries

legal@asovex.com

For legal notices, DMCA requests, and terms questions

SaaS Support

saas@asovex.com

For enterprise and paid plan support

Other Contact Methods

Online Form

Use our contact form for structured inquiries and support requests.

Postal Mail

Asovex, Inc.
Attn: Legal Department
[Your Business Address Here]
Please mark envelopes appropriately for timely handling.

Phone Support

Available to Professional and Enterprise plan subscribers. Contact information provided in your account portal.

Response Commitment

We strive to respond to all inquiries within the following timeframes:

Urgent Issues

24 hours for critical platform outages or security concerns

Standard Inquiries

2 business days for most support requests

Legal Notices

7 business days for formal legal communications

Agreement Acknowledgement

By using Asovex, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.